Errors

When using ReMark X, you may encounter the following error messages. If you encounter an error message not listed please contact support.

Process Errors

DaVinci Resolve is not currently running.

Error Explanation:

This error occurs when the application attempts to interact with DaVinci Resolve, but Resolve is not currently running on your computer.

Error Solution:

Open DaVinci Resolve to resolve.

DaVinci Resolve is currently loading.

Error Explanation:

This error occurs when the application detects that DaVinci Resolve is in the process of loading but has not fully launched yet.

Error Solution:

Waiting DaVinci Resolve to finish loading and has reach the project manager window.

No project is currently open, or the open project is unsaved.

Error Explanation:

This error occurs when the application requires a project to be open in DaVinci Resolve, but either no project is currently open, or the open project has unsaved changes.

Error Solution:

Error Solution: Open the project you want to use with ReMark X.

No timeline is currently open.

Error Explanation:

This error occurs when the script requires a timeline to be open in the active project in DaVinci Resolve, but no timeline is currently open.

Error Solution:

Open the timelineyou want to use with ReMark X.

Destination Not Selected: No destination selected. Please select a destination.

Error Explanation:

This error occurs when the application requires a destination to be specified for an the exports, but no destination has been selected or provided by the user.

Error Solution:

Provide a destination for the exported files to save.

Licensing Errors

Invalid License Key: ReMark X will launch in lite mode. Please reactivate with a valid license key to unlock all features.

Error Explanation:

This error occurs when the current license file is determined to be invalid or incorrect.

Error Solution:

Either reactivate with a valid license or contact support.

Error: License Key and License Email are required.

Error Explanation:

This error occurs when either the License Key provided upon purchase, the associated Email address, or both, have not been provided for license activation in ReMark X.

Error Solution:

Ensure that both the License Key and Email address are entered accurately.

Activation Failed: Invalid license key.

Error Explanation:

This error occurs when the license key used for activation is invalid. Please use a valid license key when attempting to activate ReMark X.

Error Solution:

Ensure that both the License Key is entered accurately, if it continues to not error please contact support.

Activation Failed: Invalid Email address.

Error Explanation:

This error arises when the email address provided during activation is invalid.

Error Solution:

Use the email address associated with the purchase of the license.