> For the complete documentation index, see [llms.txt](https://igrey-post.gitbook.io/igrey-post/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://igrey-post.gitbook.io/igrey-post/remark-x/errors.md).
# Errors
When using ReMark X, you may encounter the following error messages. If you encounter an error message not listed please contact [support](/igrey-post/welcome.md).
support[^1].
### Process Errors
DaVinci Resolve is not currently running.
**Error Explanation:**
This error occurs when the application attempts to interact with DaVinci Resolve, but Resolve is not currently running on your computer.
**Error Solution:**
Open DaVinci Resolve to resolve.
DaVinci Resolve is currently loading.
**Error Explanation:**
This error occurs when the application detects that DaVinci Resolve is in the process of loading but has not fully launched yet.
**Error Solution:**
Waiting DaVinci Resolve to finish loading and has reach the project manager window.
No project is currently open, or the open project is unsaved.
**Error Explanation:**
This error occurs when the application requires a project to be open in DaVinci Resolve, but either no project is currently open, or the open project has unsaved changes.
**Error Solution:**
Error Solution: Open the project you want to use with ReMark X.
No timeline is currently open.
**Error Explanation:**
This error occurs when the script requires a timeline to be open in the active project in DaVinci Resolve, but no timeline is currently open.
**Error Solution:**
Open the timelineyou want to use with ReMark X.
Destination Not Selected: No destination selected. Please select a destination.
**Error Explanation:**
This error occurs when the application requires a destination to be specified for an the exports, but no destination has been selected or provided by the user.
**Error Solution:**
Provide a destination for the exported files to save.
***
### Licensing Errors
Invalid License Key: ReMark X will launch in lite mode. Please reactivate with a valid license key to unlock all features.
**Error Explanation:**
This error occurs when the current license file is determined to be invalid or incorrect.
**Error Solution:**
Either reactivate with a valid license or contact [support](mailto:support@igrey.co.uk).
Error: License Key and License Email are required.
**Error Explanation:**
This error occurs when either the License Key provided upon purchase, the associated Email address, or both, have not been provided for license activation in ReMark X.
**Error Solution:**
Ensure that both the License Key and Email address are entered accurately.
Activation Failed: Invalid license key.
**Error Explanation:**
This error occurs when the license key used for activation is invalid. Please use a valid license key when attempting to activate ReMark X.
**Error Solution:**
Ensure that both the License Key is entered accurately, if it continues to not error please contact [support](mailto:support@igrey.co.uk).
Activation Failed: Invalid Email address.
**Error Explanation:**
This error arises when the email address provided during activation is invalid.
**Error Solution:**
Use the email address associated with the purchase of the license.
Activation Failed: Activation limit has been reached for this license key.
**Error Explanation:**
This error occurs when the maximum number of activations allowed for the license key has been reached.
**Error Solution:**
Deactivate any other instances of ReMark X or contact [support](mailto:support@igrey.co.uk)for assistance.
Email Mismatch: Email does not match the one in the license file.
**Error Explanation:**
This error arises when the email address provided during deactivation is invalid.
**Error Solution:**
Use the email address associated with the activation of the license.
[^1]: