Errors

When using ReMark X, you may encounter the following error messages. If you encounter an error message not listed please contact support.

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Process Errors

DaVinci Resolve is not currently running.

Error Explanation:

This error occurs when the application attempts to interact with DaVinci Resolve, but Resolve is not currently running on your computer.

Error Solution:

Open DaVinci Resolve to resolve.

DaVinci Resolve is currently loading.

Error Explanation:

This error occurs when the application detects that DaVinci Resolve is in the process of loading but has not fully launched yet.

Error Solution:

Waiting DaVinci Resolve to finish loading and has reach the project manager window.

No project is currently open, or the open project is unsaved.

Error Explanation:

This error occurs when the application requires a project to be open in DaVinci Resolve, but either no project is currently open, or the open project has unsaved changes.

Error Solution:

Error Solution: Open the project you want to use with ReMark X.

No timeline is currently open.

Error Explanation:

This error occurs when the script requires a timeline to be open in the active project in DaVinci Resolve, but no timeline is currently open.

Error Solution:

Open the timelineyou want to use with ReMark X.

Destination Not Selected: No destination selected. Please select a destination.

Error Explanation:

This error occurs when the application requires a destination to be specified for an the exports, but no destination has been selected or provided by the user.

Error Solution:

Provide a destination for the exported files to save.

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Licensing Errors

Invalid License Key: ReMark X will launch in lite mode. Please reactivate with a valid license key to unlock all features.

Error Explanation:

This error occurs when the current license file is determined to be invalid or incorrect.

Error Solution:

Either reactivate with a valid license or contact support.

Error: License Key and License Email are required.

Error Explanation:

This error occurs when either the License Key provided upon purchase, the associated Email address, or both, have not been provided for license activation in ReMark X.

Error Solution:

Ensure that both the License Key and Email address are entered accurately.

Activation Failed: Invalid license key.

Error Explanation:

This error occurs when the license key used for activation is invalid. Please use a valid license key when attempting to activate ReMark X.

Error Solution:

Ensure that both the License Key is entered accurately, if it continues to not error please contact support.

Activation Failed: Invalid Email address.

Error Explanation:

This error arises when the email address provided during activation is invalid.

Error Solution:

Use the email address associated with the purchase of the license.

Activation Failed: Activation limit has been reached for this license key.

Error Explanation:

This error occurs when the maximum number of activations allowed for the license key has been reached.

Error Solution:

Deactivate any other instances of ReMark X or contact supportfor assistance.

Email Mismatch: Email does not match the one in the license file.

Error Explanation:

This error arises when the email address provided during deactivation is invalid.

Error Solution:

Use the email address associated with the activation of the license.